Our website uses cookies to distinguish you from other users and to improve your browsing experience. This Cookie Policy explains what cookies are, which cookies we use, why we use them and how you can manage them.

By continuing to use our website, you consent to our use of cookies in accordance with this policy. You can withdraw or manage your consent at any time — see Section 5 below.

1. What Are Cookies?

A cookie is a small file of letters and numbers that is stored on your browser or device when you visit a website. Cookies contain information that is transferred to your device and help websites remember information about your visit. For full details of how we handle your personal data, please see our Privacy Policy at www.skinmedicskincare.com/privacy-policy.

2. The Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for our website to operate correctly and cannot be switched off. You cannot opt out of strictly necessary cookies.

Session Cookies Maintain your login session and keep items in your shopping cart while you browse. Duration: Deleted when you close your browser

Security Cookies Protect our website and your data against security threats. Duration: Session

WooCommerce Manages core e-commerce functionality including your cart, checkout and order management. Duration: Session or up to 2 days

2.2 Analytical / Performance Cookies

These cookies allow us to count visitors and understand how they use our website. All information is aggregated and anonymous.

Google Analytics Tracks page views, unique users, session duration, traffic sources and conversion rates to help us understand how our website is used and to inform our business decisions. Privacy policy: policies.google.com/privacy Duration: Up to 26 months

Mangools An SEO tracking service that monitors web traffic, keyword performance and visits from Google search results to inform our SEO strategy and content planning. Privacy policy: mangools.com/privacy-policy Duration: Up to 12 months

2.3 Functionality Cookies

These cookies allow our website to remember your choices and provide a more personalised experience.

Preference Cookies Remember your browsing preferences such as currency and language settings. Duration: Up to 90 days

Zendesk Used to manage customer support enquiries submitted through our website. Collects the content of customer enquiries to help us respond efficiently. Privacy policy: zendesk.com/company/privacy Duration: Session or up to 90 days

2.4 Targeting / Marketing Cookies

These cookies record your visit to our website to deliver relevant advertising and measure the effectiveness of our marketing campaigns. We only place marketing cookies with your consent.

Google Ads Used to target users in the UK and EU and to measure the performance of our Google advertising campaigns. Privacy policy: policies.google.com/privacy Duration: Up to 90 days

Meta Pixel (Facebook & Instagram) Tracks website visits and purchases for Facebook and Instagram advertising campaigns. Privacy policy: facebook.com/privacy/policy Duration: Up to 90 days

TikTok Pixel Collects user behavioural data for TikTok advertising campaigns. Privacy policy: tiktok.com/legal/page/eea/privacy-policy Duration: Up to 90 days

Klaviyo Email analytics service used to improve marketing emails sent to users who have consented to email marketing. Tracks email opens, clicks and conversions. Privacy policy: klaviyo.com/legal/privacy Duration: Up to 90 days

Yotpo Used to collect and display customer reviews. Gathers user data to request reviews following a purchase and provides analytics based on reviews and purchasing behaviour. Privacy policy: yotpo.com/privacy-policy Duration: Up to 90 days

3. Third-Party Services — Summary

• Google Analytics & Google Ads — policies.google.com/privacy
• Meta (Facebook & Instagram) — facebook.com/privacy/policy
• TikTok — tiktok.com/legal/page/eea/privacy-policy
• Klaviyo — klaviyo.com/legal/privacy
• Zendesk — zendesk.com/company/privacy
• Yotpo — yotpo.com/privacy-policy
• Mangools — mangools.com/privacy-policy
• WooCommerce / WordPress — automattic.com/privacy

4. Cookie Duration

• Strictly necessary cookies: session or up to 2 days
• Google Analytics: up to 26 months
• Mangools: up to 12 months
• All other cookies: up to 90 days
• Session cookies: deleted when you close your browser

With the exception of strictly necessary cookies, all cookies will expire after a maximum of 90 days.

5. How to Manage Your Cookie Preferences

5.1 Cookie Consent Banner When you first visit our website, you will be shown a cookie consent banner. You can accept all cookies, reject non-essential cookies or manage your preferences by category. You can update your preferences at any time by clicking the ‘Cookie Settings’ link in the footer of our website.

5.2 Browser Settings You can control and delete cookies through your browser settings. Please note that blocking all cookies may affect website functionality including your ability to add items to your cart or complete checkout.

• Google Chrome: support.google.com/chrome/answer/95647
• Mozilla Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies
• Safari: support.apple.com/guide/safari/manage-cookies
• Microsoft Edge: support.microsoft.com/en-gb/microsoft-edge

5.3 Opt Out of Google Analytics To opt out of Google Analytics tracking across all websites: tools.google.com/dlpage/gaoptout

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. We encourage you to review this policy periodically.

7. Contact Us

Email: info@skinmedicskincare.com Phone: +44 7956 072102 Address: 37 Portland Road, Hucknall, Nottingham, England, NG15 7SL ICO: www.ico.org.uk

Skin Medic Skin Care Limited — Cookie Policy — May 2026